FAQs
How do I place an order?
Orders are made on the Shop page. You can order quarts of ice cream and/or vegan gelato. The minimum order is 4 quarts for UPS/FedEx shipping and 3 quarts for local shipping. We limit shipping to Tuesday and Thursday for UPS/FedEx shipping to IL and IN addresses. Any orders received by Noon (Central time) of a shipping day will be shipped. Orders for local shipping will be delivered on Tuesday & Friday and are limited to these local zip codes-- for Urbana (61801, 61802) Champaign (61820, 61821, 61822) & Savoy (61874).
Payment
We use Square for processing payments. Currently, Square accepts these credit/debit cards: MasterCard, Visa, American Express & Discover.
Shipping
Shipping is interesting and limited because our products must be frozen. We limit shipping via UPS/FedEx to IL and IN addresses. We will ship on Tuesday and Thursday in insulated containers and pack our products on dry ice. If all goes well, our product will remain frozen for 48 hours. Since Murphy's Law is in play, we do not guarantee our shipments beyond a 24 hour delivery time. We strongly suggest you review the FedEx and UPS delivery time maps below before you order. Essentially, FedEx & UPS ground can deliver to anywhere in Illinois or Indiana inside 24 hours.
For local deliveries, we have 2 options. If you can be home for
delivery (3-6 PM), we offer a cheaper option (bag). The downside of this
option is a very short holding time (the ice cream/gelato will only remain
frozen for 30 mins). For the second option (foam box), we will pack our
products with enough dry ice to hold 6 hours. Deliveries will occur
between 3-6 PM.
Want to try shipping outside IL or IN? Send an email to request a quote for product plus shipping. Please note that overnight shipping costs can easily be >$50 when shipping beyond IL & IN.
Returns, Refunds & Replacements
Returns: Sorry, we do NOT accept returns.
Refunds & Replacements:
1) If we send the wrong product, we will try to make it right. We'll offer you a refund or a replacement sent as soon as possible. Let us know your preference.
2) If your order is within our 24 hour delivery area and is not frozen, we will refund your purchase.
3) If your order is outside our 24 hour delivery area and is not frozen, we will NOT refund your purchase. You assume the risk for longer shipping times.
Flavors
Some flavors are available year round and others will rotate on a monthly basis. A few flavors will be available for a limited time due to availability of ingredients such as Peach. We use peaches from southern IL and only make Peach ice cream/gelato when the peaches are available in July. Flavors may be adjusted to suit customers wishes.
Ice cream flavors
Year-round: Black Razz Chip, Dark, Dark Chocolate, Lemon Crunch, Milk Chocolate, Oreo, Salted Caramel, Strawberry, Vanilla Bean, Vanilla Combo & Windsor Road.
March & Sept/ Chai Vanilla, Cherry Chocolate, Nutella, Red Velvet
April &Oct/ Banana Fudge, Lavender Honey, Mexican Chocolate, Mocha Almond, Pistachio
May & Nov/ Butter Pecan, Cherry Almond, Mint Oreo, Orange Dream, Sweet Cream
June & Dec/ Cherry Vanilla, Earl Grey, Espresso Chip, Peppermint
July & Jan/ Chocolate Buckeye, Grasshopper, Peach, Red Razz Cheesecake
Aug & Feb/ Blue Goat, Gingersnap, Green Tea Crunch, Mint Chip
Vegan Gelato flavors
Year round:Avocado Lime, Chocolate, Coconut, Mocha Almond, Orange Pineapple, Pina Colada & Strawberry.
March & Sept/ Blueberry, Chai, Lemon Crunch
April & Oct/ Blueberry, Chai, Lemon Crunch
May & Nov/ Autumn Berry, Chocolate Razz Swirl, Key Lime, Mango, Oreo
June & Dec/ Autumn Berry, Chocolate Razz Swirl, Key Lime, Mango, Oreo
July & Jan/ Mint Oreo, Peach, Raspberry
Aug & Feb/ Mint Oreo, Peach, Raspberry
