FAQs

How do I place an order?

​​​Orders are made on the Shop page. You can order quarts of ice cream and/or vegan gelato. The minimum order is 4 quarts for UPS/FedEx shipping and 3 quarts for local shipping.  We limit shipping to Tuesday and Thursday for UPS/FedEx shipping to IL and IN addresses.  Any orders received by Noon (Central time) of a shipping day will be shipped.  Orders for local shipping will be delivered on Tuesday & Friday and are limited to these local zip codes-- for Urbana (61801, 61802) Champaign (61820, 61821, 61822) & Savoy (61874).

Payment

​We use Square for processing payments. Currently, Square accepts these credit/debit cards: MasterCard, Visa, American Express & Discover.

Shipping

Shipping is interesting and limited because our products must be frozen.  We limit shipping via UPS/FedEx to IL and IN addresses. We will ship on Tuesday and Thursday in insulated containers and pack our products on dry ice.  If all goes well, our product will remain frozen for 48 hours.  Since Murphy's Law is in play, we do not guarantee our shipments beyond a 24 hour delivery time. We strongly suggest you review the FedEx and UPS delivery time maps below before you order.  Essentially, FedEx & UPS ground can deliver to anywhere in Illinois or Indiana inside 24 hours. For local deliveries, we will pack our products with enough dry ice to hold 8 hours and deliveries will occur between 3-6 PM. Want to try shipping outside IL or IN, send an email to request a quote for product plus shipping. Please note that overnight shipping costs can easily be >$50 when shipping beyond IL & IN.

Returns, Refunds & Replacements

Returns: Sorry, we do NOT accept returns.

 

Refunds & Replacements:

1) If we send the wrong product, we will try to make it right.  We'll offer you a refund or a replacement sent as soon as possible.  Let us know your preference. 

2) If your order is within our 24 hour delivery area and is not frozen, we will refund your purchase.

3) If your order is outside our 24 hour delivery area and is not frozen, we will NOT refund your purchase.  You assume the risk for longer shipping times.

Flavors

Some flavors are available year round and others will rotate on a monthly basis. A few flavors will be available for a limited time due to availability of ingredients such as Peach.  We use peaches from southern IL and only make Peach ice cream/gelato when the peaches are available in July.

Ice cream flavors

Year-round: Black Razz Chip, Dark, Dark Chocolate, Lemon Crunch, Milk Chocolate, Oreo, Salted Caramel, Strawberry, Vanilla Bean, Vanilla Combo & Windsor Road.

March & Sept/ Chai Vanilla, Cherry Chocolate, Nutella, Red Velvet

April &Oct/ Banana Fudge, Lavender Honey, Mexican Chocolate, Mocha Almond, Pistachio

May & Nov/ Butter Pecan, Cherry Almond, Mint Oreo, Orange Dream, Sweet Cream

June & Dec/ Cherry Vanilla, Earl Grey, Espresso Chip, Peppermint

July & Jan/ Chocolate Buckeye, Grasshopper, Peach, Red Razz Cheesecake

Aug & Feb/ Blue Goat, Gingersnap, Green Tea Crunch, Mint Chip

Vegan Gelato flavors

Year round:Avocado Lime, Chocolate, Coconut, Mocha Almond, Orange Pineapple, Pina Colada & Strawberry.

March & Sept/ Blueberry, Chai, Lemon Crunch

April & Oct/ Blueberry, Chai, Lemon Crunch

May & Nov/ Autumn Berry, Chocolate Razz Swirl, Key Lime, Mango, Oreo

June & Dec/ Autumn Berry, Chocolate Razz Swirl, Key Lime, Mango, Oreo

July & Jan/ Mint Oreo, Peach, Raspberry

Aug & Feb/ Mint Oreo, Peach, Raspberry

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